Target Audience: All current and future employees who use computers and other digital devices in the workplace.

Seat Time: 20 minutes.

Problem: The problem is that employees who use computers and other digital devices in the workplace need cyber security training to protect themselves and the company from cyber threats.

Solution: The solution is a cyber security training course designed to teach employees how to keep systems and data safe, recall indicators of potential phishing emails, and describe the best way to choose a password.

Audience: Residents of a community who currently receive traditional water quality reports. These residents often struggle to understand the reports due to technical jargon and complex data, which can make them feel overwhelmed. The lesson's characters, Tony and Aria, represent the community members who will ultimately benefit from the city government's initiative to improve information design by making reports more informative and understandable.

Problem: The difficulty residents have in understanding the traditional water quality reports they receive. This lack of clarity is primarily caused by the use of technical jargon and complex data, which is overwhelming for the average resident. This is a serious issue, as Tony notes that clear and concise reports are essential to prevent incidents and for residents to feel confident about the safety and cleanliness of their water. Aria highlights the severity of the problem by stating that over 63 million Americans have been exposed to potentially unsafe water in the past decade.

Solution: The redesign of the water quality report as part of a city government initiative to improve information design and make reports more understandable. The new, redesigned reports utilize easy-to-understand charts and graphs to visualize water quality data, making it accessible to everyone. Furthermore, the report goes beyond just data by providing practical tips to residents on how they can contribute to maintaining and improving their community's water quality. The successful outcome is evidenced by residents expressing satisfaction, finding the new report informative and engaging.

Audience: The Xactimate Program Simulation training provided by Reets Drying Academy consists of restoration professionals. The primary goal of the training is to help these professionals leverage the best technology and practices in their trade to provide quality services to their customers. Specifically, the training is aimed at teaching participants how to effectively use the Xactimate software to create accurate and professional estimates for water mitigation and restoration projects.

Seat time: 15-20 minutes

Problem: This training addresses is the need for restoration professionals to effectively use the specialized Xactimate software for creating accurate and professional estimates. In the restoration industry, the proper use of technology and best practices is essential for providing quality services to customers. Without proper training, professionals may struggle to leverage the best technology, such as the Xactimate program, which would hinder their ability to create accurate project sketches, input correct line items, and adjust pricing effectively.

Solution: This e-Learning course, titled the "Xactimate Program Simulation," designed to teach the effective use of the Xactimate software. The course, which is recommended to take 15–20 minutes, includes instructor-led video with the program in the background, knowledge checks, and a final evaluation. The learning objectives cover navigating the main interface, creating new projects, adjusting preferences, sketching projects efficiently using the sketch tab, inputting line items to create an estimate, and adjusting pricing using the price list editor.