Problem: Customer Service Reps (CRS) need to be equipped with the skills and knowledge required to provide exceptional customer service in the remote work setting.

Solution: This training will help CSRs apply the strategies and techniques in a professional remote work environment.

Tools Used: PowerPoint, Word, Adobe Acrobat, Canva

Highlights: This PowerPoint presentation has animation and 2 activities for the participants to engage with the presentation. This presentation can be used digital or virtual.