VILT / ILT

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Facilitator Guide

Design Doc

This training can be used as VILT or ILT.

Problem: Customer Service Reps (CRS) need to be equipped with the skills and knowledge required to provide exceptional customer service in the remote work setting.

Solution: This training will help CSRs apply the strategies and techniques in a professional remote work environment.

Tools Used: PowerPoint, Word, Adobe Acrobat, Canva

Highlights: This PowerPoint presentation has animation and 2 activities for the participants to engage with the presentation. This presentation can be used digital or virtual.


Visit the Contact Me page to reach me. You can also visit the eLearning, Instructional Design, Microlearning, or VILT / ILT pages for samples.