Audience: Communities participating in the National Flood Insurance Program (NFIP), Local floodplain management officials and administrators, Municipal/local government staff responsible for floodplain management programs

Problem: 

• Inconsistent compliance - Communities participating in NFIP may not be consistently following floodplain management regulations

• Lack of standardization - There was no standardized approach to evaluating community compliance across the nation

• Flood damage cycle - Without proper compliance, communities face repeated flood damage, property loss, and threats to lives

• Accountability gaps - Communities didn't have a clear understanding of what they were being held accountable for

Solution:
FEMA's redesigned NFIP Compliance Audit Program, which includes:

Standardized audit process with three phases:

• Phase 1: Audit community's NFIP compliance at a point in time

• Phase 2: Follow-up and technical assistance to address deficiencies

• Phase 3: Enforcement actions if necessary

Consistent evaluation approach:

• Standardized questions and assessment against four auditing themes

• Self-assessment forms for communities

• Diagnostic assessments via phone/conversation

• Full evaluations with documentation review and floodplain tours

Support and accountability measures:

• Technical assistance to help communities remedy issues

• Clear timelines and expectations

• Enforcement actions (CRS retrograde, probation, or suspension) for non-compliance

• Ongoing cycle of compliance assessment rather than one-time visits

• The ultimate goal is to create safer, more resilient communities by ensuring proper enforcement of floodplain management regulations.

Audience: New employees who are beginning their roles within an organization, individuals with limited or no prior training in workplace safety, entry-level staff across various departments and industries, employees who need foundational knowledge of workplace hazards, safety procedures, and emergency response, or anyone requiring certification or onboarding training related to workplace safety and accident prevention.

Problem: Employees have a limited understanding of workplace safety practices and may not be fully aware of common workplace hazards and risks.

Solution: The "Workplace Safety 101" eLearning program will provide new employees with the knowledge and skills to identify common workplace hazards and risks through interactive scenarios, visual aids, and hands-on safety training. The course will cover hazard identification, emergency protocols, and best practices for accident prevention, ensuring that employees are well-equipped to contribute to a safe and secure work environment.

Target Audience: Individuals who enjoy cooking at home and are looking to elevate their meals by learning how to make fresh pasta to create unique dishes. This audience is diverse, encompassing people of various skill levels and age groups, which ensures that anyone with an interest in learning the process can benefit from the content.

Problem: The desire of home cooks to move beyond using store-bought pasta and instead create fresh pasta. The instruction addresses the gap between being accustomed to pre-packaged options and the lack of knowledge or confidence required to make a homemade alternative that can elevate their meals.2

Solution: A step-by-step instructional video that teaches the user the complete process of making homemade pasta. The video guides the audience through recalling the key ingredients, describing the entire process, and determining the importance of using flour in making pasta. The steps include clearing and dusting a workspace with flour, mixing the ingredients to form a dough, kneading and resting the dough, rolling it into thin sheets, folding and cutting the pasta, and finally, cooking and serving it.

Target Audience: All current and future employees who use computers and other digital devices in the workplace. This job aid will be used as a reference after the training is completed.

Problem: The problem is that employees who use computers and other digital devices in the workplace need cyber security training to protect themselves and the company from cyber threats.

Solution: The solution is a cyber security training course designed to teach employees how to keep systems and data safe, recall indicators of potential phishing emails, and describe the best way to choose a password.

Audience: Residents of a community who currently receive traditional water quality reports. These residents often struggle to understand the reports due to technical jargon and complex data, which can make them feel overwhelmed. The lesson's characters, Tony and Aria, represent the community members who will ultimately benefit from the city government's initiative to improve information design by making reports more informative and understandable.

Problem: The difficulty residents have in understanding the traditional water quality reports they receive. This lack of clarity is primarily caused by the use of technical jargon and complex data, which is overwhelming for the average resident. This is a serious issue, as Tony notes that clear and concise reports are essential to prevent incidents and for residents to feel confident about the safety and cleanliness of their water. Aria highlights the severity of the problem by stating that over 63 million Americans have been exposed to potentially unsafe water in the past decade.

Solution: The redesign of the water quality report as part of a city government initiative to improve information design and make reports more understandable. The new, redesigned reports utilize easy-to-understand charts and graphs to visualize water quality data, making it accessible to everyone. Furthermore, the report goes beyond just data by providing practical tips to residents on how they can contribute to maintaining and improving their community's water quality. The successful outcome is evidenced by residents expressing satisfaction, finding the new report informative and engaging.